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- 1. What are the costs associated with your services?
- The physician consultation fee is $150.00. Your first consultation and all orders resulting
from this consultation will need to be paid by Money Order or Cashier's check. Once you register
for a consult you will receive information via email regarding the details of making your payment.
Your second consult and subsequent orders may be charged to your credit card. Prior to using your
credit card, BQH requires you to sign and fax the
Credit Authorization Form. Because we are not a pharmacy, we are unable to provide medication
prices from our website.Questions about pricing must be emailed to customer service at:
support@bestqualityhealth.com.
- 2. How do I request a doctor consultation?
- If you have an ongoing or chronic medical condition, fill out the
Medical Health Profile; fax us a copy of your valid photo ID, a physical exam and
copies of your medical records.
- 3. What type of Medical Records are required?
- Medical Records needed are records from your physician that relate to
your pre-existing condition. You must submit a physical exam dated
within the last 12 months. Other records may include doctor notes,
x-ray reports, lab work and MRI reports. Your records must clearly
communicate the visit date, doctor contact information and your medical
condition and/or treatment.
- 4. What type of photo identification is required?
- Your legible photo ID may be your driver's license, military ID, State
issued ID, or a passport. It also needs to match your current address
or a note stating why it does not match must be submitted.
- 5. What happens during the physician's consultation?
- The physician will go over your medical condition, review your medical
records and history, and ask you questions concerning your condition.
The physician will then discuss a treatment plan with you.
- 6. Is it safe to use my credit cards?
- Yes, it is safe to use your credit cards as we have a secure sever (SSL)
that scrambles your credit card information so that no one can access your
account information.
- 7. What if my consultation does not result in a prescription?
- You will be refunded the consultation cost minus a $25.00 administrative
processing fee. Please note the $25.00 administration fee is
non-refundable.
- 8. How long does this process take?
- It takes between 12 - 48 hours if the information you sent is complete
and accurate. For faster service please fax legible copies of your valid
government issued photo ID, detailed medical records, any x-rays, MRI, lab
results you have pertaining to your condition and a complete physical exam
right after completing your medical history questionnaire. You will need
medical records no older than 12 months old. Details of required
documentation can be found by clicking required
documents Please fax medical records with our
cover page to
(818)827-4755.
- 9. What is the advantage of getting a consultation with you?
- We provide top notch customer service through consultations and caring
physicians that will take the time to discuss your medial condition and
therapy with you.
- 10. What is the minimum age to use your service?
- You must be 21 years of age or older to use our service.
- 11. What physicians does Best Quality Health use?
- We have a network of U.S. licenses physicians who are independent
contractors.
- 12. Do you accept insurance?
- No, at this time we are unable to accept insurance plans.
- 13. Does the consultation fee include refills?
- No, your consultation fee does not guarantee or include the price of
refills. Medications are billed separately and are not included in the
price of a physician's consultation.
- 14. If I have missed my scheduled consultation, what do I do?
- You will automatically be scheduled for the next business day at the
same time. If you will be unable to consult at this time, please
contact us and we will be happy to re-schedule you.
- 15. Who can I contact if I'm having technical difficulties navigating
through Best Quality Health?
- You can call our customer service number at (877)421-8719 during normal
business hours. You may also email us at:
support@bestqualityhealth.com.
- 16. Can I sign up for your service using a post office box (P.O. Box) as
my address?
- No. You can only use a street address which may be your home or
office.
- 17. Can I order medications during the sign up process?
- No, you can not. All you need to do during the sign up process is
to state your chief medical condition. During your consultation, the
physician will go over your condition and your records and make a
determination as to the best treatment for you.
- 18. What if my order is late?
- Best Quality Health is not responsible for any late deliveries or any
delays that the pharmacy may be having. When you agree to our
Terms and Conditions, you agree to this policy.
- 19. I received my package, I did not receive my medication in the package;
bottle/pills missing or crushed
- Inspect your package immediately before signing for it. If you
suspect anything unusual about it DO NOT sign for it and refuse. Once
it is signed for you are responsible for that package. If damage was
done you must contact the shipper not us or the pharmacy.
Before the pharmacy sends out your medication it is counted and initialed at
least three times before final packaging is done. If pills are missing
after the package has been signed for you will need to contact your local
police department and shipper. We cannot replace medication that is
claimed missing or crushed. The pharmacy must account for all
controlled substances in stock by law.
- 20. If I have a question about my medication after receipt, who do I
call?
- All questions are to be directed to our customer service number
at (877)421-8719 or email us at
support@bestqualityhealth.com.
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